As part of our Tier I, II and III support to U.S. government customers, our IT experts operate customer data centers, provide service desk and desk-side support services, and offer end-user training. We provide certified Systems Administrators, Database Managers, Quality Assurance Specialists, Programmers, and IT Security Specialists.
Other IT services support areas include:
- Help Desk
- Enterprise Network Services
- Architecture Design
- Configuration Management
- Operational Test and Evaluation
- Information Assurance
- IT Portfolio Management
- IT Strategic Investment Planning
- IT Management Scorecard Development
Celestar provides Knowledge Management (KM) support in the areas of:
- Identification and development of KM processes and governance documents
- Technical writing of SOPs
- Development and management of SharePoint® and other knowledge repositories
- Process improvement and organizational transformation
- Assessments of effectiveness of KM systems
- Identifying or establishing KM best practices in an organization
- Maintaining a lessons learned library